Microsoft Dynamics CRM 2011 Step by Step
Book Description
The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.Book Details | |
| Publisher: | Microsoft Press |
| By: | Mike Snyder, Jim Steger, Brendan Landers |
| ISBN-13: | 9780735648906 |
| ISBN-10: | 0735648905 |
| Year: | 2011 |
| Pages: | 448 |
| Language: | English |
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