This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success. ...
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success. ...
Head First Learn to Code
It's no secret the world around you is becoming more connected, more configurable, more programmable, more computational. You can remain a passive participant, or you can learn to code. With Head First Learn to Code you'll learn how to think computationally and how to write code to make your computer, mobile device, or anything with a CPU do things for you. Using the Python programming language, you'll learn step by step the core concepts of programming as well as many fundamental topics from computer science, such as data structures, storage, abstraction, recursion, and modularity. Based on the latest research in cognitive science and learning theory, Head First Learn to Code uses a visually rich format to engage your mind, rather than a text-heavy approach that puts you to sleep. Why waste your time struggling with new concepts? This multi-sensory learning experience is designed for the way your brain really works. ...
It's no secret the world around you is becoming more connected, more configurable, more programmable, more computational. You can remain a passive participant, or you can learn to code. With Head First Learn to Code you'll learn how to think computationally and how to write code to make your computer, mobile device, or anything with a CPU do things for you. Using the Python programming language, you'll learn step by step the core concepts of programming as well as many fundamental topics from computer science, such as data structures, storage, abstraction, recursion, and modularity. Based on the latest research in cognitive science and learning theory, Head First Learn to Code uses a visually rich format to engage your mind, rather than a text-heavy approach that puts you to sleep. Why waste your time struggling with new concepts? This multi-sensory learning experience is designed for the way your brain really works. ...
Vue.js: Up and Running
Get a brisk introduction to building fast, interactive single-page web applications with Vue.js, the popular JavaScript framework that organizes and simplifies web development. With this practical guide, you'll quickly move from basics to custom components and advanced features - including JSX, the JavaScript syntax extension. Author Callum Macrae shows you how to use the most useful libraries in the Vue ecosystem, such as vue-router for routing, vuex for state management, and vue-test-utils for testing. If you're a frontend developer familiar with JavaScript, HTML, and CSS, this book will show you how to develop a fully featured web application using Vue. Learn Vue.js basics, including its use of templates to display data on a page; Set up Vue projects from scratch, or use vue-cli to set up from a template; Create a maintainable codebase by splitting code into self-contained components; Discover how Vue.js works with CSS to style your websites and applications; Use render functi ...
Get a brisk introduction to building fast, interactive single-page web applications with Vue.js, the popular JavaScript framework that organizes and simplifies web development. With this practical guide, you'll quickly move from basics to custom components and advanced features - including JSX, the JavaScript syntax extension. Author Callum Macrae shows you how to use the most useful libraries in the Vue ecosystem, such as vue-router for routing, vuex for state management, and vue-test-utils for testing. If you're a frontend developer familiar with JavaScript, HTML, and CSS, this book will show you how to develop a fully featured web application using Vue. Learn Vue.js basics, including its use of templates to display data on a page; Set up Vue projects from scratch, or use vue-cli to set up from a template; Create a maintainable codebase by splitting code into self-contained components; Discover how Vue.js works with CSS to style your websites and applications; Use render functi ...
Building Products for the Enterprise
If you're new to software product management or just want to learn more about it, there's plenty of advice available—but most of it is geared toward consumer products. Creating high-quality software for the enterprise involves a much different set of challenges. In this practical book, two expert product managers provide straightforward guidance for people looking to join the thriving enterprise market. Authors Blair Reeves and Benjamin Gaines explain critical differences between enterprise and consumer products, and deliver strategies for overcoming challenges when building for the enterprise. You'll learn how to cultivate knowledge of your organization, the products you build, and the industry you serve. Identifying customer vs user problems is an enterprise project manager's main challenge; Effective collaboration requires in-depth knowledge of the organization; Analyzing data is key to understanding why users buy and retain your product; Having experience in the industry yo ...
If you're new to software product management or just want to learn more about it, there's plenty of advice available—but most of it is geared toward consumer products. Creating high-quality software for the enterprise involves a much different set of challenges. In this practical book, two expert product managers provide straightforward guidance for people looking to join the thriving enterprise market. Authors Blair Reeves and Benjamin Gaines explain critical differences between enterprise and consumer products, and deliver strategies for overcoming challenges when building for the enterprise. You'll learn how to cultivate knowledge of your organization, the products you build, and the industry you serve. Identifying customer vs user problems is an enterprise project manager's main challenge; Effective collaboration requires in-depth knowledge of the organization; Analyzing data is key to understanding why users buy and retain your product; Having experience in the industry yo ...
Learning Swift, 3rd Edition
Get valuable hands-on experience with Swift, the open source programming language developed by Apple. With this practical guide, skilled programmers with little or no knowledge of Apple development will learn how to code with the latest version of Swift by developing a working iOS app from start to finish. You'll begin with Swift programming basics - including guidelines for making your code "Swifty" - and learn how to work with Xcode and its built-in Interface Builder. Then you'll dive step-by-step into building and customizing a basic app for taking, editing, and deleting selfies. You'll also tune and test the app for performance and manage the app's presence in the App Store. Swift 4 basics: Learn Swift's basic building blocks and the features of object-oriented development; Building the Selfiegram app: Build model objects and the UI for your selfie app and add location support, user settings, and notifications; Polishing Selfiegram: Create a theme and support for sharing and ...
Get valuable hands-on experience with Swift, the open source programming language developed by Apple. With this practical guide, skilled programmers with little or no knowledge of Apple development will learn how to code with the latest version of Swift by developing a working iOS app from start to finish. You'll begin with Swift programming basics - including guidelines for making your code "Swifty" - and learn how to work with Xcode and its built-in Interface Builder. Then you'll dive step-by-step into building and customizing a basic app for taking, editing, and deleting selfies. You'll also tune and test the app for performance and manage the app's presence in the App Store. Swift 4 basics: Learn Swift's basic building blocks and the features of object-oriented development; Building the Selfiegram app: Build model objects and the UI for your selfie app and add location support, user settings, and notifications; Polishing Selfiegram: Create a theme and support for sharing and ...
Introduction to Machine Learning with R
Machine learning is an intimidating subject until you know the fundamentals. If you understand basic coding concepts, this introductory guide will help you gain a solid foundation in machine learning principles. Using the R programming language, you'll first start to learn with regression modelling and then move into more advanced topics such as neural networks and tree-based methods. Finally, you'll delve into the frontier of machine learning, using the caret package in R. Once you develop a familiarity with topics such as the difference between regression and classification models, you'll be able to solve an array of machine learning problems. Author Scott V. Burger provides several examples to help you build a working knowledge of machine learning. Explore machine learning models, algorithms, and data training; Understand machine learning algorithms for supervised and unsupervised cases; Examine statistical concepts for designing data for use in models; Dive into linear regres ...
Machine learning is an intimidating subject until you know the fundamentals. If you understand basic coding concepts, this introductory guide will help you gain a solid foundation in machine learning principles. Using the R programming language, you'll first start to learn with regression modelling and then move into more advanced topics such as neural networks and tree-based methods. Finally, you'll delve into the frontier of machine learning, using the caret package in R. Once you develop a familiarity with topics such as the difference between regression and classification models, you'll be able to solve an array of machine learning problems. Author Scott V. Burger provides several examples to help you build a working knowledge of machine learning. Explore machine learning models, algorithms, and data training; Understand machine learning algorithms for supervised and unsupervised cases; Examine statistical concepts for designing data for use in models; Dive into linear regres ...
Machine Learning with Python Cookbook
This practical guide provides nearly 200 self-contained recipes to help you solve machine learning challenges you may encounter in your daily work. If you're comfortable with Python and its libraries, including pandas and scikit-learn, you'll be able to address specific problems such as loading data, handling text or numerical data, model selection, and dimensionality reduction and many other topics. Each recipe includes code that you can copy and paste into a toy dataset to ensure that it actually works. From there, you can insert, combine, or adapt the code to help construct your application. Recipes also include a discussion that explains the solution and provides meaningful context. This cookbook takes you beyond theory and concepts by providing the nuts and bolts you need to construct working machine learning applications. Vectors, matrices, and arrays; Handling numerical and categorical data, text, images, and dates and times; Dimensionality reduction using feature extracti ...
This practical guide provides nearly 200 self-contained recipes to help you solve machine learning challenges you may encounter in your daily work. If you're comfortable with Python and its libraries, including pandas and scikit-learn, you'll be able to address specific problems such as loading data, handling text or numerical data, model selection, and dimensionality reduction and many other topics. Each recipe includes code that you can copy and paste into a toy dataset to ensure that it actually works. From there, you can insert, combine, or adapt the code to help construct your application. Recipes also include a discussion that explains the solution and provides meaningful context. This cookbook takes you beyond theory and concepts by providing the nuts and bolts you need to construct working machine learning applications. Vectors, matrices, and arrays; Handling numerical and categorical data, text, images, and dates and times; Dimensionality reduction using feature extracti ...
The Data-Driven Project Manager
Discover solutions to common obstacles faced by project managers. Written as a business novel, the book is highly interactive, allowing readers to participate and consider options at each stage of a project. The book is based on years of experience, both through the author's research projects as well as his teaching lectures at business schools. The book tells the story of Emily Reed and her colleagues who are in charge of the management of a new tennis stadium project. The CEO of the company, Jacob Mitchell, is planning to install a new data-driven project management methodology as a decision support tool for all upcoming projects. He challenges Emily and her team to start a journey in exploring project data to fight against unexpected project obstacles. Data-driven project management is known in the academic literature as "dynamic scheduling" or "integrated project management and control." It is a project management methodology to plan, monitor, and control projects in progress ...
Discover solutions to common obstacles faced by project managers. Written as a business novel, the book is highly interactive, allowing readers to participate and consider options at each stage of a project. The book is based on years of experience, both through the author's research projects as well as his teaching lectures at business schools. The book tells the story of Emily Reed and her colleagues who are in charge of the management of a new tennis stadium project. The CEO of the company, Jacob Mitchell, is planning to install a new data-driven project management methodology as a decision support tool for all upcoming projects. He challenges Emily and her team to start a journey in exploring project data to fight against unexpected project obstacles. Data-driven project management is known in the academic literature as "dynamic scheduling" or "integrated project management and control." It is a project management methodology to plan, monitor, and control projects in progress ...
Optimizing Data-to-Learning-to-Action
Apply a powerful new approach and method that ensures continuous performance improvement for your business. You will learn how to determine and value the people, process, and technology-based solutions that will optimize your organization's data-to-learning-to-action processes. This book describes in detail how to holistically optimize the chain of activities that span from data to learning to decisions to actions, an imperative for achieving outstanding performance in today's business environment. Adapting and integrating insights from decision science, constraint theory, and process improvement, the book provides a method that is clear, effective, and can be applied to nearly every business function and sector. You will learn how to systematically work backwards from decisions to data, estimate the flow of value along the chain, and identify the inevitable value bottlenecks. And, importantly, you will learn techniques for quantifying the value that can be attained by successful ...
Apply a powerful new approach and method that ensures continuous performance improvement for your business. You will learn how to determine and value the people, process, and technology-based solutions that will optimize your organization's data-to-learning-to-action processes. This book describes in detail how to holistically optimize the chain of activities that span from data to learning to decisions to actions, an imperative for achieving outstanding performance in today's business environment. Adapting and integrating insights from decision science, constraint theory, and process improvement, the book provides a method that is clear, effective, and can be applied to nearly every business function and sector. You will learn how to systematically work backwards from decisions to data, estimate the flow of value along the chain, and identify the inevitable value bottlenecks. And, importantly, you will learn techniques for quantifying the value that can be attained by successful ...
Java APIs, Extensions and Libraries, 2nd Edition
This book completes the Apress Java learning journey and is a comprehensive approach to learning Java APIs, extensions, and modules such as Java EE integration, mobile Java modules, JavaFX, and JDBC. In this book, you'll learn how to build user interfaces with Swing and JavaFX as well as how to write network programs with the new Java 9 and much more. Java APIs, Extensions and Libraries is for Java programmers who are familiar with the fundamentals of the Java language and Java programming, who are now ready to call upon the power of extended Java functionality available from the huge array of Java APIs, extensions, and libraries. After reading and learning from this book you'll be ready to become a professional Java programmer. Extend your Java skills beyond the fundamental object-oriented concepts and core language features; Apply Java Swing for building Java front ends; Get started with Java network programming; Connect to databases and access data from Java programs using the ...
This book completes the Apress Java learning journey and is a comprehensive approach to learning Java APIs, extensions, and modules such as Java EE integration, mobile Java modules, JavaFX, and JDBC. In this book, you'll learn how to build user interfaces with Swing and JavaFX as well as how to write network programs with the new Java 9 and much more. Java APIs, Extensions and Libraries is for Java programmers who are familiar with the fundamentals of the Java language and Java programming, who are now ready to call upon the power of extended Java functionality available from the huge array of Java APIs, extensions, and libraries. After reading and learning from this book you'll be ready to become a professional Java programmer. Extend your Java skills beyond the fundamental object-oriented concepts and core language features; Apply Java Swing for building Java front ends; Get started with Java network programming; Connect to databases and access data from Java programs using the ...