Practical Zendesk Administration
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. ...
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. ...
Beginning PHP5, Apache and MySQL Web Development
PHP, Apache, and MySQL are the three key open source technologies that form the basis for most active Web servers. This new edition guides you through the entire process of setting up your own site and walks you through every step, from the installation of PHP, Apache, and MySQL to database management, security, and integration with other technologies. ...
PHP, Apache, and MySQL are the three key open source technologies that form the basis for most active Web servers. This new edition guides you through the entire process of setting up your own site and walks you through every step, from the installation of PHP, Apache, and MySQL to database management, security, and integration with other technologies. ...
Beginning Linux Programming, 4th Edition
Building on the success of its previous editions, this must-have guide continues its popular tutorial approach and brings you a straightforward introduction to developing programs for Linux and other UNIX-style operating systems. The author duo of experienced Linux programmers covers a wide range of topics to help you learn more about what Linux has to offer so you can maximize your programming time and your use of the Linux system. You'll progress from the basics of compiling programs, linking to libraries, and dealing with terminal input and output to more advanced subjects such as writing applications for the GNOME and KDE environments, storing data using MySQL, and debugging. ...
Building on the success of its previous editions, this must-have guide continues its popular tutorial approach and brings you a straightforward introduction to developing programs for Linux and other UNIX-style operating systems. The author duo of experienced Linux programmers covers a wide range of topics to help you learn more about what Linux has to offer so you can maximize your programming time and your use of the Linux system. You'll progress from the basics of compiling programs, linking to libraries, and dealing with terminal input and output to more advanced subjects such as writing applications for the GNOME and KDE environments, storing data using MySQL, and debugging. ...
Windows Phone 8 Development Internals
Drill into Windows Phone 8 design and architecture - and learn best practices for building a variety of applications. Led by two senior members of the core Windows Phone Developer Platform team, you'll learn the underlying technology that will help you build better apps. Each chapter focuses on a single Windows Phone building block or feature area and shows you how to apply it in your applications - offering you invaluable insights into the Windows Phone platform design and API surface. ...
Drill into Windows Phone 8 design and architecture - and learn best practices for building a variety of applications. Led by two senior members of the core Windows Phone Developer Platform team, you'll learn the underlying technology that will help you build better apps. Each chapter focuses on a single Windows Phone building block or feature area and shows you how to apply it in your applications - offering you invaluable insights into the Windows Phone platform design and API surface. ...
HTML5 and JavaScript Web Apps
This hands-on book shows you how to work with HTML5, JavaScript MVC frameworks, and the latest W3C specifications to build mobile and desktop web apps that are widely supported across all browsers and devices. You'll quickly master building client-side applications with a loosely coupled backend infrastructure that supports offline clients. Learn how to incorporate web storage, web workers, geolocation, Device Orientation, and WebSockets into your application architecture, using real-world examples. If you're familiar with server-side programming and understand the basics of HTML5, this book is for you. ...
This hands-on book shows you how to work with HTML5, JavaScript MVC frameworks, and the latest W3C specifications to build mobile and desktop web apps that are widely supported across all browsers and devices. You'll quickly master building client-side applications with a loosely coupled backend infrastructure that supports offline clients. Learn how to incorporate web storage, web workers, geolocation, Device Orientation, and WebSockets into your application architecture, using real-world examples. If you're familiar with server-side programming and understand the basics of HTML5, this book is for you. ...
Test Driven
In test-driven development, you first write an executable test of what your application code must do. Only then do you write the code itself and, with the test spurring you on, improve your design. In acceptance test-driven development (ATDD), you use the same technique to implement product features, benefiting from iterative development, rapid feedback cycles, and better-defined requirements. TDD and its supporting tools and techniques lead to better software faster. ...
In test-driven development, you first write an executable test of what your application code must do. Only then do you write the code itself and, with the test spurring you on, improve your design. In acceptance test-driven development (ATDD), you use the same technique to implement product features, benefiting from iterative development, rapid feedback cycles, and better-defined requirements. TDD and its supporting tools and techniques lead to better software faster. ...
Beginning PhoneGap
Are you a web developer eager to move into the mobile space, but don't have the time to learn a new language? Then PhoneGap is what you've been waiting for. PhoneGap is a free and open source framework that allows you to create cross-platform applications using HTML, CSS, and JavaScript. Beginning PhoneGap shows you how to make it happen. After a brief review on installing and configuring PhoneGap, you quickly dive into using PhoneGap to build iOS, Android, and Blackberry applications. Each chapter provides an in-depth view of different components, and lets you master each through exercises before moving on to the next piece. By the end of the book, you'll be ready to create your own mobile applications. ...
Are you a web developer eager to move into the mobile space, but don't have the time to learn a new language? Then PhoneGap is what you've been waiting for. PhoneGap is a free and open source framework that allows you to create cross-platform applications using HTML, CSS, and JavaScript. Beginning PhoneGap shows you how to make it happen. After a brief review on installing and configuring PhoneGap, you quickly dive into using PhoneGap to build iOS, Android, and Blackberry applications. Each chapter provides an in-depth view of different components, and lets you master each through exercises before moving on to the next piece. By the end of the book, you'll be ready to create your own mobile applications. ...
Making Android Accessories with IOIO
Create your own electronic devices with the popular IOIO ("yoyo") board, and control them with your Android phone or tablet. With this concise guide, you'll get started by building four example projects - after that, the possibilities for making your own fun and creative accessories with Android and IOIO are endless. To build Android / IOIO devices, you write the program on your computer, transfer it to your Android, and then communicate with the IOIO via a USB or Bluetooth connection. The IOIO board translates the program into action. This book provides the source code and step-by-step instructions you need to build the example projects. All you have to supply is the hardware. ...
Create your own electronic devices with the popular IOIO ("yoyo") board, and control them with your Android phone or tablet. With this concise guide, you'll get started by building four example projects - after that, the possibilities for making your own fun and creative accessories with Android and IOIO are endless. To build Android / IOIO devices, you write the program on your computer, transfer it to your Android, and then communicate with the IOIO via a USB or Bluetooth connection. The IOIO board translates the program into action. This book provides the source code and step-by-step instructions you need to build the example projects. All you have to supply is the hardware. ...
Essential Skills for the Agile Developer
Agile has become today's dominant software development paradigm, but agile methods remain difficult to measure and improve. Essential Skills for the Agile Developer fills this gap from the bottom up, teaching proven techniques for assessing and optimizing both individual and team agile practices. Written by four principals of Net Objectives - one of the world's leading agile training and consulting firms - this book reflects their unsurpassed experience helping organizations transition to agile. It focuses on the specific actions and insights that can deliver the greatest design and programming improvements with economical investment. ...
Agile has become today's dominant software development paradigm, but agile methods remain difficult to measure and improve. Essential Skills for the Agile Developer fills this gap from the bottom up, teaching proven techniques for assessing and optimizing both individual and team agile practices. Written by four principals of Net Objectives - one of the world's leading agile training and consulting firms - this book reflects their unsurpassed experience helping organizations transition to agile. It focuses on the specific actions and insights that can deliver the greatest design and programming improvements with economical investment. ...
Programming in Objective-C, 4th Edition
Programming in Objective-C is a concise, carefully written tutorial on the basics of Objective-C and object-oriented programming for Apple's iOS and Mac platforms. The book makes no assumptions about prior experience with object-oriented programming languages or with the C language (which Objective-C is based upon). Because of this, both beginners and experienced programmers alike can use this book to quickly and effectively learn the fundamentals of Objective-C. ...
Programming in Objective-C is a concise, carefully written tutorial on the basics of Objective-C and object-oriented programming for Apple's iOS and Mac platforms. The book makes no assumptions about prior experience with object-oriented programming languages or with the C language (which Objective-C is based upon). Because of this, both beginners and experienced programmers alike can use this book to quickly and effectively learn the fundamentals of Objective-C. ...