Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE ...
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE ...
Configuring Cisco Unified Communications Manager and Unity Connection, 2nd Edition
The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging. This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. ...
The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging. This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. ...
Data Science for Business
Written by renowned data science experts Foster Provost and Tom Fawcett, Data Science for Business introduces the fundamental principles of data science, and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect. This guide also helps you understand the many data-mining techniques in use today. Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. You'll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your company's data science projects. ...
Written by renowned data science experts Foster Provost and Tom Fawcett, Data Science for Business introduces the fundamental principles of data science, and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect. This guide also helps you understand the many data-mining techniques in use today. Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. You'll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your company's data science projects. ...
Direct3D Rendering Cookbook
The latest 3D graphics cards bring us amazing visuals in the latest games, from Indie to AAA titles. This is made possible on Microsoft platforms including PC, Xbox consoles, and mobile devices thanks to Direct3D - a component of the DirectX API dedicated to exposing 3D graphics hardware to programmers. Microsoft DirectX is the graphics technology powering all of today's hottest games. The latest version - DirectX 11 - features tessellation for film-like geometric detail, compute shaders for custom graphics effects, and improved multithreading for better hardware utilization. With it comes a number of fundamental game changing improvements to the way in which we render 3D graphics. ...
The latest 3D graphics cards bring us amazing visuals in the latest games, from Indie to AAA titles. This is made possible on Microsoft platforms including PC, Xbox consoles, and mobile devices thanks to Direct3D - a component of the DirectX API dedicated to exposing 3D graphics hardware to programmers. Microsoft DirectX is the graphics technology powering all of today's hottest games. The latest version - DirectX 11 - features tessellation for film-like geometric detail, compute shaders for custom graphics effects, and improved multithreading for better hardware utilization. With it comes a number of fundamental game changing improvements to the way in which we render 3D graphics. ...
Effective C#, 2nd Edition
C# has matured over the past decade: It's now a rich language with generics, functional programming concepts, and support for both static and dynamic typing. This palette of techniques provides great tools for many different idioms, but there are also many ways to make mistakes. In Effective C#, Second Edition, respected .NET expert Bill Wagner identifies fifty ways you can leverage the full power of the C# 4.0 language to express your designs concisely and clearly. Effective C#, 2nd Edition, follows a clear format that makes it indispensable to hundreds of thousands of developers: clear, practical explanations, expert tips, and plenty of realistic code examples. Drawing on his unsurpassed C# experience, Wagner addresses everything from types to resource management to dynamic typing to multicore support in the C# language and the .NET framework. Along the way, he shows how to avoid common pitfalls in the C# language and the .NET environment. ...
C# has matured over the past decade: It's now a rich language with generics, functional programming concepts, and support for both static and dynamic typing. This palette of techniques provides great tools for many different idioms, but there are also many ways to make mistakes. In Effective C#, Second Edition, respected .NET expert Bill Wagner identifies fifty ways you can leverage the full power of the C# 4.0 language to express your designs concisely and clearly. Effective C#, 2nd Edition, follows a clear format that makes it indispensable to hundreds of thousands of developers: clear, practical explanations, expert tips, and plenty of realistic code examples. Drawing on his unsurpassed C# experience, Wagner addresses everything from types to resource management to dynamic typing to multicore support in the C# language and the .NET framework. Along the way, he shows how to avoid common pitfalls in the C# language and the .NET environment. ...
Effective Java, 2nd Edition
Are you looking for a deeper understanding of the Java programming language so that you can write code that is clearer, more correct, more robust, and more reusable? Look no further! Effective Java, 2nd Edition, brings together seventy-eight indispensable programmer's rules of thumb: working, best-practice solutions for the programming challenges you encounter every day. This highly anticipated new edition of the classic, Jolt Award-winning work has been thoroughly updated to cover Java SE 5 and Java SE 6 features introduced since the first edition. Bloch explores new design patterns and language idioms, showing you how to make the most of features ranging from generics to enums, annotations to autoboxing. ...
Are you looking for a deeper understanding of the Java programming language so that you can write code that is clearer, more correct, more robust, and more reusable? Look no further! Effective Java, 2nd Edition, brings together seventy-eight indispensable programmer's rules of thumb: working, best-practice solutions for the programming challenges you encounter every day. This highly anticipated new edition of the classic, Jolt Award-winning work has been thoroughly updated to cover Java SE 5 and Java SE 6 features introduced since the first edition. Bloch explores new design patterns and language idioms, showing you how to make the most of features ranging from generics to enums, annotations to autoboxing. ...
Essential C# 4.0, 3rd Edition
Essential C# 4.0 is a well-organized, "no-fluff" guide to all versions of C# for programmers at all levels of C# experience. This fully updated edition shows how to make the most of C# 4.0's new features and programming patterns to write code that is simple, yet powerful. This edition contains two new chapters on parallel programming, multithreading, and concurrency, as well as extensive coverage of new C# 4.0 features: dynamic typing, variance, optional / named parameters, and many other new topics. ...
Essential C# 4.0 is a well-organized, "no-fluff" guide to all versions of C# for programmers at all levels of C# experience. This fully updated edition shows how to make the most of C# 4.0's new features and programming patterns to write code that is simple, yet powerful. This edition contains two new chapters on parallel programming, multithreading, and concurrency, as well as extensive coverage of new C# 4.0 features: dynamic typing, variance, optional / named parameters, and many other new topics. ...
Exam 77-418: MOS 2013 Study Guide for Microsoft Word
Demonstrate your expertise with Microsoft Office! Designed to help you practice and prepare for the 2013 Word Microsoft Office Specialist (MOS) exam, this all-in-one study guide features: Full, objective-by-objective exam coverage; Easy-to-follow procedures and illustrations to review essential skills; Hands-on practice tasks to apply what you've learned; files included; Online pre-test to assess your readiness. Use the in-depth exam prep, practice, and review to help advance your proficiency with Microsoft Office - and earn the credential that proves it! ...
Demonstrate your expertise with Microsoft Office! Designed to help you practice and prepare for the 2013 Word Microsoft Office Specialist (MOS) exam, this all-in-one study guide features: Full, objective-by-objective exam coverage; Easy-to-follow procedures and illustrations to review essential skills; Hands-on practice tasks to apply what you've learned; files included; Online pre-test to assess your readiness. Use the in-depth exam prep, practice, and review to help advance your proficiency with Microsoft Office - and earn the credential that proves it! ...
Exam 77-424: MOS 2013 Study Guide for Microsoft Access
Demonstrate your expertise with Microsoft Office! Designed to help you practice and prepare for the 2013 Access Microsoft Office Specialist (MOS) exam, this all-in-one study guide features: Full, objective-by-objective exam coverage; Easy-to-follow procedures and illustrations to review essential skills; Hands-on practice tasks to apply what you've learned; files included; Online pre-test to assess your readiness; Use the in-depth exam prep, practice, and review to help advance your proficiency with Microsoft Office—and earn the credential that proves it! ...
Demonstrate your expertise with Microsoft Office! Designed to help you practice and prepare for the 2013 Access Microsoft Office Specialist (MOS) exam, this all-in-one study guide features: Full, objective-by-objective exam coverage; Easy-to-follow procedures and illustrations to review essential skills; Hands-on practice tasks to apply what you've learned; files included; Online pre-test to assess your readiness; Use the in-depth exam prep, practice, and review to help advance your proficiency with Microsoft Office—and earn the credential that proves it! ...
FileMaker Pro 13: The Missing Manual
You don't need a technical background to build powerful databases with FileMaker Pro 13. This crystal-clear guide covers all new FileMaker Pro 13 features, such as its improved layout tools and enhanced mobile support. Whether you're running a business, printing a catalog, or planning a wedding, you'll learn how to customize your database to run on a PC, Mac, Web browser, or iOS device. ...
You don't need a technical background to build powerful databases with FileMaker Pro 13. This crystal-clear guide covers all new FileMaker Pro 13 features, such as its improved layout tools and enhanced mobile support. Whether you're running a business, printing a catalog, or planning a wedding, you'll learn how to customize your database to run on a PC, Mac, Web browser, or iOS device. ...