Cisco Press
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE ...
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE ...
Cisco Router Configuration Handbook, 2nd Edition
Locating reliable Cisco router configuration command information can require extensive, time-consuming research. Cisco Router Configuration Handbook, 2/e, is the solution: a day-to-day reference to the most widely used Cisco router features and configurations. Straight from Cisco experts, it covers every facet of router configuration, including fundamentals, network protocols, packet processing, voice/telephony, security, and more. This book is organized for maximum efficiency. Related features are covered together, and features and options are covered in the sequence in which they are typically used. Shaded tabs mark each section for quick reference. Information on each feature, technology, or protocol is presented in a concise one- or two-page format, with sections presenting quick facts, configuration information, and step-by-step examples, including both required and optional commands. Simply put, this book brings together all the Cisco routing configuration information most networ ...
Locating reliable Cisco router configuration command information can require extensive, time-consuming research. Cisco Router Configuration Handbook, 2/e, is the solution: a day-to-day reference to the most widely used Cisco router features and configurations. Straight from Cisco experts, it covers every facet of router configuration, including fundamentals, network protocols, packet processing, voice/telephony, security, and more. This book is organized for maximum efficiency. Related features are covered together, and features and options are covered in the sequence in which they are typically used. Shaded tabs mark each section for quick reference. Information on each feature, technology, or protocol is presented in a concise one- or two-page format, with sections presenting quick facts, configuration information, and step-by-step examples, including both required and optional commands. Simply put, this book brings together all the Cisco routing configuration information most networ ...